Refund policy

Version 1 · Effective July 18, 2026

This policy applies to tickets, season passes, and ticket packs purchased through a school powered by SZN Ticket. It explains when you are entitled to a refund and how refunds are paid.

1. All sales are final

Ticket purchases are final. We do not offer refunds for change of mind, no-shows, or inability to attend an event. Tickets that have already been scanned for entry are not refundable.

2. Canceled events

If an event is canceled and not rescheduled, you are entitled to the full amount you paid for that event's tickets. We initiate the refund within 2 business days of the cancellation. Once initiated, your bank or card issuer may take 5–10 business days to post the refund to your account; that posting time is controlled by your bank, not by us.

3. Rescheduled or postponed events

If an event is rescheduled or postponed, your tickets remain valid for the make-up date and no refund is owed. If you cannot attend the new date, the school may choose to help at its discretion — see School discretion below.

4. Shortened or suspended events

Once your ticket has been scanned and admission honored, no refund is owed if the event is later shortened or suspended — for example, a game called early for weather. If an event is suspended before anyone is admitted and never resumed, it is treated as a canceled event and the canceled-event rules above apply.

5. Season passes and ticket packs

Season passes and ticket packs are refundable only as a whole, and only before the first event they cover. Individual games within a pass or pack are never refunded individually.

6. How refunds are paid

Refunds are always issued to the original payment method used for the purchase. When a refund is owed, you receive the full amount you paid.

7. School discretion

Schools may choose to authorize refunds beyond this policy at their discretion. If you believe your situation deserves an exception, contact the school's box office.

8. Questions

If something looks wrong with a charge or a refund, please contact us before disputing the charge with your bank: hello@sznticket.com