Privacy policy

Last updated: June 5, 2025

SZN Ticket (“SZN Ticket,” “we,” “us,” or “our”) provides ticketing, payments, scanning, and reporting software for schools and their communities. This policy describes how we handle personal information when you visit sznticket.com, use our school admin tools, or purchase or redeem tickets through a school powered by SZN Ticket.

Information we collect

Depending on how you interact with the platform, we may collect:

• Account and contact information — name, email address, phone number, and authentication identifiers when you create an account or are invited by a school.
• Transaction information — event selections, ticket types, order totals, payment status, refund status, and scan/redemption history. Payment card numbers are processed by our payment partners; we do not store full card numbers on our servers.
• School and event configuration — organization details, branding assets, event schedules, pricing, gate assignments, and staff roles supplied by authorized school administrators.
• Device and usage data — browser type, IP address, pages viewed, and diagnostic logs used to secure the service, troubleshoot issues, and improve performance.

How we use information

We use personal information to:

• Provide ticketing, payments, scanning, reporting, and customer support
• Authenticate users and enforce role-based access for schools and staff
• Deliver tickets, receipts, and event-related communications you or your school request
• Detect fraud, abuse, and security incidents
• Comply with legal obligations and respond to lawful requests

What we do not do

We do not sell fan or school data. We do not use checkout flows to serve unrelated third-party advertising. We do not monetize your community by reselling attendee lists.

How we share information

We share information only as needed to operate the service:

• Schools you transact with — purchase and attendance data relevant to the events you attend
• Service providers — payment processors, cloud hosting, email delivery, and analytics vendors bound by contractual confidentiality and data-processing terms
• Legal and safety — when required by law or to protect users, schools, and the integrity of the platform

Security and retention

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data we process. No method of transmission or storage is completely secure; please contact us if you believe your account has been compromised.

We retain information for as long as needed to provide the service, meet school contractual requirements, resolve disputes, and satisfy legal obligations.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. Fan purchase records may also be managed by the school that hosted the event. To make a request, email hello@sznticket.com.

Children

Schools may sell tickets to family audiences that include minors. We process information necessary to fulfill those transactions at the direction of the school. We do not knowingly collect information directly from children under 13 without appropriate consent.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated “Last updated” date.

Contact

Questions about privacy: hello@sznticket.com